1. Information We Collect

We collect information in the following ways:

a. Personal Information

When you register for membership, book a class, sign up for a program, or contact us, we may collect:

• Full name
• Email address
• Contact number
• Date of birth
• Address

b. Non-Personal Information

When you visit our website, we may automatically collect:

• Browser type and device information
• IP address and location (approximate)
• Date and time of visit
• Pages visited and actions taken on our site

c. Cookies

We use cookies to enhance website functionality and improve the user experience. You can choose to disable cookies through your browser settings, but some parts of the website may not function properly as a result.

2. How We Use Your Information

• Register and manage your gym membership
• Communicate updates, offers, and promotional materials
• Improve our services and customer support
• Process class bookings and payments
• Maintain security and prevent fraudulent activities
• Comply with legal and regulatory obligations

3. Information Sharing and Disclosure

Flex Fitness Nepal does not sell or rent personal data to third parties. We may share limited information only with:

• Authorized employees and trainers (for service delivery)
• Payment gateway providers (for processing transactions)
• IT or website maintenance partners (for operational purposes)
• Legal authorities, when required by law

All partners are required to protect data and use it only for legitimate business purposes.

4. Data Security

We take appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, or disclosure. Our website uses SSL encryption (https://) to ensure secure communication and payment processing.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once no longer needed, your data is securely deleted or anonymized.

6. Your Rights

• Access, correct, or update your personal information
• Request deletion of your data from our records
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us via the information below.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., social media, partner brands). Flex Fitness Nepal is not responsible for the content or privacy practices of those websites. We encourage you to review their policies separately.

8. Updates to This Policy

We reserve the right to update this Privacy Policy periodically to reflect new practices or changes in applicable law. Any changes will be posted on this page with a revised effective date.